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General Terms and Conditions (T&C)

1. The following conditions apply to all of our offers, sales and deliveries, even if they differ from the conditions in the buyer’s order. Deviations from these conditions are only considered as valid if we have given our written consent.

2. Orders are also binding within the context of these terms of sale, if they have not been confirmed by us.

3. Delivery times are calculated as from the date of our order confirmation. They are subject to unforeseen events in production and other obstacles such as force majeure, delays in transport, operational disruptions and other such events. Claims for the resulting damages are excluded.

4. Packaging such as crates and containers, which were not included in the invoice, remain our property and are to be returned without any cost to us.
Collico containers and containers are to be returned as soon as possible carriage free.

5. The consignment is despatched at the purchaser’s own cost and risk, unless other arrangements have been agreed upon by us in writing.

6. Any claims made regarding the quantity and condition of our goods, likewise regarding shortfalls and complaints, will only be considered if they are filed within four days after the receipt of goods, otherwise the claim for compensation expires. We reserve the right to supply a replacement order or a credit note for any justified complaints. Deviations within the industry standards regarding the appearance, weight and colour are not justifiable grounds for complaint.

7. Goods can only be returned with our consent after the notice for defects has elapsed. They are to be delivered well packed and carriage free to our premises. Damages shall be charged to the sender. We compensate a maximum of 90% of the calculated value of the product for any returned goods.
The aforementioned also applies to replaced goods.

8. If a separate agreement has been drawn up in addition to these terms of delivery for the compensation of breakages, then this is deducted in advance at 1% of the net value of the product when the invoice is issued.

9. The delivery date is the same as the date of invoice. Payments are made in accordance with the conditions stipulated in our invoices. Payments by cheque or cash are only considered as valid once the funds have cleared.
Payments must also be made if any counterclaims or complaints are asserted or if the goods and/or services cannot be supplied in time for reasons which the customer is responsible.
It is not permissible to offset any amount.
Unauthorised deductions will be subject to a charge that must be paid.
Late payments will incur default charges (e.g. reminder expenses of 9.00 Euros per reminder) and default interest of 1% per month from the date the payment was due.
The customer is obliged to bear, in addition to the above-mentioned default costs and charges, the collection costs that arise after the invoice becomes due for payment (at least 9% of the invoice total as well as further expenses in accordance with the rate) including the enforcement and processing costs.

10. The goods remain the property of the supplier until they have been paid for in full.
In the event of late payment, a significant deterioration of the customer’s financial circumstances, the initiation of judicial or out-of-court insolvency proceedings or bankruptcy of the customer’s assets, we have the right to demand the return of the goods without withdrawing from the contract, and the cost of returning the goods is to be borne by the buyer.
The buyer is not entitled to pledge the goods or to transfer them by way of security. We must be immediately informed of any pledges on the part of other creditors. The buyer is obliged to inform us upon request of the names of the third party debtors and the amount of the claims.
The supplier is entitled to assign the rights from each invoice receivable to a third party.
The transfer of rights can then be seen on the invoice.

11. Transport damages are only compensated upon the presentation of the damage report of the respective freight carrier.

12. Sales displays supplied by us on loan such as POS stands, shelving, picture walls, etc. remain our property and they are invoiced by us if they are not returned after the business relationship has ended. They are to be handled with care. Damaged sales displays will not be accepted, instead they will be invoiced separately.
Sales displays provided free of charge by us may only be used to present our goods. If our sales displays are used to present the goods of other suppliers, they will be invoiced separately.

13. If the goods are transferred into the possession of the buyer or the buyer makes use of our services, these delivery and payment conditions are considered as accepted by the buyer and shall remain binding even if individual points are legally effective.

14. The legal relationship between the client and the supplier is subject to German law.
The place of jurisdiction is Aachen.

15. If individual provisions of these conditions are legally ineffective in part or in full, the remaining parts of the conditions remain fully effective.
Despatch: mode of despatch by freight forwarding or DPD
Carriage paid from EUR 500.00 (net value of goods)
Minimum order value at regular intervals FULLSERVICE EUR 500.00
Delivery time: 14 days after receipt of order; with FULLSERVICE at regular intervals 2-5 weeks
Packing: FOC from EUR 350.00 (net value of goods); FOC with FULLSERVICE
Payment terms (unless stated otherwise on the invoice): within 14 days 2% discount
Within 30 days net/net, without discount
All prices include VAT.